Terms and Conditions
At My Health Warehouse, we are dedicated to providing you with accurate and reliable information so that you can make informed decisions to get you on the path to optimum health. Our website and online community is provided to empower you to make these decisions whilst giving you access to interactive, engaging and relevant content. We are excited to be providing our customers with the best in health care products at warehouse prices whilst ensuring exceptional customer service.
Please note that My Health Warehouse reserves the right to modify any of the terms and agreements (without providing notification) by posting revisions to this website. As such, use of this website following such changes constitutes acceptance of modifications to the terms and conditions and policies.
1. Faulty or defective item: If you return an item because of an error on our part, or because it is faulty, we will happily refund your costs in returning it to us. The item(s) must be returned within 14 days of delivery. We will then provide a replacement (subject to stock), or alternatively, provide you with a full refund.
2. Change of mind: goods are non-returnable unless faulty.
Please note, in all instances My Health Warehouse shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorised, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
My Health Warehouse strictly follows all national regulations regarding the sale, purchase and shipment of any product or product with ingredients that are considered restricted or prohibited by any law within Australia.
Out of Stocks
My Health Warehouse endeavours to keep all items in stock however, there may be occasional out of stock situations. This may delay the delivery of your parcel. You will receive a courtesy call or email informing you of your expected delivery time should this be the case. Parcels may also be delayed due to public holidays or problems experienced by the Australia Post System.
Order Changes or Cancellations
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by My Health Warehouse due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.
Payment, Pricing and Promotions
My Health Warehouse is carefully monitored by our staff to provide customers with competitive pricing. Product prices are dynamically updated by our in-house purchasing system when price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax). Prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. My Health Warehouse does not ship internationally.
Prices or Typographical /Image Errors
We work hard to provide accurate product image representation and pricing and product information. However, pricing, typographical or image errors may occur. In the event that an item is listed at an incorrect price, with incorrect information, My Health Warehouse shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Updating Account Information
This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Western Australia, Australia.
The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of My Health Warehouse or its web developers and are protected by international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with My Health Warehouse.
Any other use of materials on this site, including but not limited to reproduction for purposes other than that noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior permission of My Health Warehouse, is strictly prohibited.
My Health Warehouse, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of My Health Warehouse. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.
QTY LIMITS AND ITEMS FOR RESALE
My Health Warehouse reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. My Health Warehouse also reserves the right to prohibit sales to dealers.
LIMITATIONS OF MEMBERSHIP
Only one individual may access My Health Warehouse member pages at the same time using the same username or password. My Health Warehouse may discontinue or change My Health Warehouse services, or its availability, at any time, and you may end your subscription at any time.
At My Health Warehouse, we are dedicated to ensuring all of our online content is accurate, trustworthy and reliable. We aim to provide you with the most credible and current natural health and wellbeing information available online.
There are two different types of content on our site: editorial and user-generated. Our editorial content is written by health experts, edited, fact-checked and reviewed. Our user-generated content, for example group discussions and comments, is provided by users like you and is therefore not subject to review.
Our site may contain links to content published elsewhere on the Internet. These linked sites are not under the control of My Health Warehouse, and we are not responsible for the conduct of companies linked to our site. Before disclosing your personal information on any other site, we advise you to examine the Terms and Conditions of those sites.
You generally do not need to obtain permission from My Health Warehouse to put a text link on your site that links back to the Site. We reserve the right to revoke permission to the link at any time in our sole discretion. If we revoke such consent, you agree to immediately remove and disable any and all of your links to the Site. In the absence of a written agreement with us specifying how you may link to the site, contact us for guidelines on how you should display the link.
If you contact our naturopaths for personalised health and wellbeing advice, you may be asked questions about your medical history and current concerns. This allows our naturopaths to give you detailed, personal advice. Your personal information will be protected by My Health Warehouse maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
From time to time we may ask you to for feedback about our site. This information allows us to better understand the needs of our users and to gather information about health issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties.
When you enter a competition on our site, we may ask you to provide additional information or answer certain questions. We may contact you in connection with a particular competition to update you regarding your status, let you know that a competition has ended, and for other competition-related messages.
Some or all of the information collected during a competition may be disclosed publicly. It may also be shared with a co-sponsor(s) or a provider(s) of prizes in order to update you of your status, let you know that a competition has ended or for other competition-related indicated on the entry form. If data will be disclosed or shared, we will include a notice at the time of data collection.
When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
Cancelling your membership
You can cancel your membership at any time by visiting your profile. After you have cancelled your membership you will not be able to sign into the site to view or access any information you may have saved or created on the site.
Email communication that you send to us via links on our site may be shared with an employee or a naturopath If you provide personal health information in your email, it will be used only for the purposes of answering your email. As a My Health Warehouse member, you have the option to receive regular email newsletters and alerts. You can unsubscribe from newsletters by clicking on the “unsubscribe” link at the bottom of any newsletter. You can manage your alerts in your profile.
You may not use contact information provided by our users, or harvest information about our users, for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as SPAM or SPIM. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Site immediately and take other legal action if you or anyone using your Credentials violates these provisions.
This contract and any supplemental terms, policies, rules and guidelines posted on the Site and the Services constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. MY HEALTH WAREHOUSE IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS. YOU ACKNOWLEDGE THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH THE CONTENT, AND AGREE THAT IF YOU RELY ON THE CONTENT AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. THE MATERIALS ARE PROVIDED "AS IS," WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION WARRANTIES OF CURRENTNESS, CORRECTNESS, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL MY HEALTH WAREHOUSE (INCLUDING ITS EMPLOYEES, DIRECTORS, AND AGENTS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENT OR ANY HYPERLINKED WEB SITE, EVEN IF MY HEALTH WAREHOUSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MY HEALTH WAREHOUSE DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MY HEALTH WAREHOUSE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS.