My Health Warehouse Returns and Refunds Policy
Change of Mind Returns:
We cannot refund or exchange goods for change of mind or errors you made in your order.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for faulty goods. Any warranty given by us will apply in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.
Process for Returns and Refunds:
When seeking a return on a product, please contact us via firstname.lastname@example.org. Once contacted we will investigate your issues and advise you whether your product may be returned and instructions on how to return your goods, with which you must comply. The item(s) must be returned within 14 days of delivery. Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods. We aim to process refunds and replacements within 10 days of receipt by us of the original product.